Refund policy

What if the order is damaged, incomplete or lost?

We are shipping heavy and fragile products. Although we pack the beer, glasses and other products so there’s a low risk of breaking, it could happen you receive a broken bottle or glass.

When you receive a damaged good, please contact us as soon as possible by mail (hello@hedonis.be) with a photo of the broken product(s) in the box.
We will refund you the broken bottles if we receive the above information max. within 5 days of receipt. In all other cases the damaged product will not be refunded or retransmitted.

Orders shipped to outside Europe can only be refunded.

 

What if I want to return the product?

The return has to be announced within 7 working days by email. Next, the products need to be send back to us in the original packaging with the original labels and cards within 7 working days.
The return costs are for your account. We advise you to send us the package registered and that you provide it with a tracking number.

The articles have to be send back new, unopened and undamaged. If you fulfill all the conditions, you will get back the entire purchase price.

Other questions about shipping & returns? Please contact us: hello@hedonis.be